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Legal terms that protect your account

We've built skor 88 around transparency and your account security. Our legal framework covers how we handle your data, process payments via DANA, OVO, GoPay and QRIS, and…

Data protectionPayment securityWithdrawal verificationAccount access
skor 88 Legal terms that protect your account
REACH OUR TEAM

How to contact our legal and support desk

Questions about your account, data, withdrawals or our terms? We're here to help. Reach us through live chat during business hours, email for detailed requests, or phone for urgent issues.

Live chat Open chat in the lobby footer any time. Support responds within minutes during business hours. For legal or data requests, use email for a formal record.
Email support Send account, legal or data-subject requests to [email protected]. We log all emails and respond within 24 hours with full details of actions taken.
Phone Call our support line during business hours for urgent account or payment issues. Phone support is fastest for withdrawal verification and account access problems.
YOUR DATA RIGHTS

How we handle account security and data

Your account security and data privacy are non-negotiable. We encrypt all deposits and withdrawals, verify your identity before payouts, and store transaction records securely.

Account verification

We verify your identity at sign-up and before each withdrawal to prevent fraud. Verification is quick — usually a valid ID scan — and protects your funds and account access.

Data you can request

Contact [email protected] to request a full copy of your account data, transaction history, deposit and withdrawal records, or any personal information we hold on file.

Encryption and storage

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Transaction data is stored on secure servers and kept for the retention period set by local law.

Cookie and tracking

We use cookies for login sessions and site functionality. Non-essential tracking can be disabled in your account settings. Full cookie policy is shown at account creation.

Account closure and data

Close your account at any time in settings. Your transaction history is kept per local law requirements; personal data is deleted within 30 days of closure unless legal hold applies.

Dispute and complaints

If you dispute a charge or withdrawal, email [email protected] with transaction ID and details. We investigate within 5 business days and respond with findings and resolution steps.

Legal questions Indonesia players ask

Your account, data and payment security matter. Here are answers to the legal questions we hear most often. If yours isn't listed, reach out to support — we respond within 24 hours.

When you close your account in settings, your personal data (name, email, phone) is deleted within 30 days. Transaction history is kept per local law for tax and dispute purposes. You can request a data export before closure.

Verification usually takes 1–2 minutes if your ID is clear and matches your account details. Once verified, your DANA, OVO, GoPay or QRIS withdrawal clears within 1–5 minutes depending on your bank.

Account access depends on local law in your region. We operate where local law permits. If your region's status changes, we'll notify you of any account limitations or closure terms in writing via email.

Yes. Log into your account and go to Settings > Transaction History to view all deposits, withdrawals and gameplay records. You can download a full statement or request a formal export via [email protected].

Email [email protected] with your transaction ID and the issue. Include your payment method (DANA, OVO, GoPay or QRIS) and the date. We investigate and respond within 5 business days.

Yes. DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We don't store your card or bank details — only a secure token. You can delete saved payment methods in your account settings.

Send an email to [email protected] with your account email and request 'personal data export' or 'data subject request'. We compile your full record within 10 business days and deliver it securely.